Customer Service Information

If you have any of the following concerning your online order:

  • Order Status
  • Order Change
  • Order Cancellation
  • Return request
  • Any other order related question
  • Product Information Request

    Contact our warehouse personnel directly via our online Contact Form.

    Note that the aforementioned order inquiries are handled directly by the warehouse supervisor and you will receive faster service by contacting the warehouse directly via the online Contact Form.

    If you are contacting us concerning an existing order, please include the last digits of your order number (after the hyphen) in your inquiry.

    To contact us by telephone - (708) 831-4175

    You will receive a faster response by sending us an email.

    Note, phone orders take additional time to process - the best way to get your order FAST is to place your order online.

    Our physical address is:
    The Toy King, Ltd.
    7246 W. Foster Ave
    Chicago, IL 60656
    View map to our store


Lower 48 United States Shipping



Ground shipping is FREE on orders over $50 in the lower 48 United States.



Shipping and handling on orders less than $50 in the lower 48 United States is only $7.99 per order.

The Toy King primarily uses UPS Ground service to ship your order but at times (at its sole discretion) does use the United States Postal Service. Shipping and handling charges are not refundable.

We ship fast. Orders placed by noon typically ship the same business day. Express shipping (2-3 business days) is available for an extra charge (calculated at the time of checkout). The day you place your order is not included in the 2-3 business day estimate.

Unfortunately, we do not control a package once it leaves our warehouse. The Toy King, Ltd. is NOT responsible for any delivery delays caused by the carrier / weather. In the event of a delayed or miss-delivered package, your sole remedy is to return the package for a refund in accordance with our return policies.

Next Day Delivery in Chicagoland!

UPS Time in Transit Map

Place your order by noon, CST and we will ship it for arrival the next business day. Weekends and Holidays do not count as business days.

Please note, this means that we will ship your order in time for it arrive the next business day assuming the carrier meets their service standards.

Unfortunately, we do not control a package once it leaves are our warehouse and we are not responsible for delivery delays.


Alaska, Hawaii Shipping

Shipping to Alaska and Hawaii is available, but is NOT eligible for Free shipping, nor do the regular ground rates apply. Shipping to AK and HI is very expensive. The charges to ship your order will be displayed at the time of checkout. If you are not happy with the shipping charges - DO NOT place the order - there will be no adjustments to the shipping rates after the order has shipped.

INTERNATIONAL ORDERS (Includes APO / FPO / US Territories)

Sorry, we are not able to ship outside the U.S. We also cannot ship to APOs/FPOs/PPOs. Sorry

Accepted Payment Methods

The Toy King accepts VISA, MasterCard, American Express, Discover Card, and PayPal. Personal checks are also accepted, but your order will be held pending bank clearance. If you wish to pay by check please email us at service@TheToyKing.com for instructions.

We accept Visa, Mastercard, American Express, Discover and PayPal

PayPal
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account.

If you would like to pay for an order using PayPal, simply place the order online and choose "PayPal" as your payment option during checkout.

We Also Accept PayPal

Sales Tax

Only orders with shipment to Illinois will have sales tax automatically added to their order.

Canceling / Changing an Order

Orders can be canceled or change anytime PRIOR to shipping. Please email us at service@TheToyKing.com or call us at 1-866-XXX-XXXX (1- 866-XXX-XXXX). If the order has already shipped, you may return your order by following the return / exchange instructions. You will be responsible for shipping and return shipping. We ship quickly, so contact us as soon as possible with any changes.

Gift Wrapping

Gift wrapping is available for $5.50 per item. To the extent a gift wrapped item is returned, the gift wrapping charge is not refundable.

Incorrect Orders

In the highly unlikely event that you received the wrong merchandise, or you believe that your order is incomplete, please contact service@TheToyKing.com and we will work with you to quickly fix the problem. Order errors / discrepancies must be reported within 10 days of receipt of the order. Any issues will be resolved using ground shipping service.

Returns (Domestic US)

Returns are accepted within 30 days from the date of sale for items returned in new, UNused, UNopened, resalable condition in its original sealed package. Please send an email to service@TheToyKing.com to receive an authorization to return merchandise. Returned packages without a valid return authorization number will be refused.

Unfortunately however, shipping and handling charges are not refundable and you will be additionally responsible for any other shipping or return shipping charges and fees that may apply. If you originally qualified for free shipping and your return puts your order total below the free shipping amount, you will also be responsible for the original order shipping charge. Shipping charges on returned oversized items are also not refundable regardless of your remaining order value.

No credit will be issued for any returns that have been opened. DVDs may not be returned after opened.

Packages returned for invalid addresses are considered returns and return policies apply. Any return shipping charges / shipper fees will be deducted from the refund. The Toy King's actual shipping cost will be deducted.

Any returns not meeting the above conditions or refused by the receiver will be subject to a 35% restocking fee in addition to any original / return shipping fees.

In the event of a delayed or mis-delivered package, your sole remedy is to return the package for a refund.

Damaged Packages

If the package shows signs of external damage or if something is damaged inside the package, notify us at service@TheToyKing.com within 5 days of receipt. You must retain ALL packaging including the original shipping carton. We will work with the shipper to resolve the issue.

Please note that we use high quality shipping boxes that are rated to withstand weight limits greatly in excess of your order weight. Unless something drastic happens while in the possession of UPS, this shouldn't happen.

Defective Items

In the RARE case that a factory sealed item is damaged, we will work with you to resolve the issue. The majority of the products sold on our site are warranted directly by their manufacturers. In many cases, the fastest way to resolve a product issue is to contact the manufacturer directly. Any issues will be resolved using ground shipping service. For any defective item issues to be rectified, we must be notified within 3 days of receiving your items. Anything outside of 3 days cannot be guaranteed to have been received as defective.

Join Our Mailing List

If you would like to recieve emails with special offers, join our mailing list by contacting us via our online Contact Form.

The Toy King Coupons
The Toy King Discounts
The Toy King Promo Codes

To make your life easier, The Toy King offers its lowest prices on a daily basis. No coupons are required to recieive our low prices. We believe that our prices are consistently the lowest available on the web - as such no additional The Toy King Coupons, The Toy King Discounts, or The Toy King Promo Codes are available. Also remember, that with our FREE Ground shipping offer on orders > $50, you can save even more!

Product Information

The Toy King works hard to provide accurate product information, however we do not warrant that product descriptions or other content on this site is error-free. Manufactures reserve the right to modify final products from pictures / descriptions. If a product offered by The Toy King is not as described, your sole remedy is to return it in unused condition.

APO / FPO BOXES AND US TERRITORIES (Puerto Rico, Virgin, Islands, etc.)

Sorry, we cannot ship to these locations.

Website / Transaction Security

All online transactions at TheToyKing.com are handled with industry-standard SSL encryption. This is the same security used by banks, financial institutions, and other retailers.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is unscrambled when it gets to The Toy King, Ltd.

Our storefront, website and shopping cart functionality is provided by Yahoo Merchant Solutions. We specifically selected Yahoo Merchant Solutions due to our perception of their reliability and security relative to other shopping cart providers. Yahoo Merchant Solutions was not the cheapest shopping cart solution available, but we selected them as we believe that their security would be better than the smaller / cheaper providers that do not have the same level of resources devoted to security as Yahoo!

For more information about Internet Security, please visit our Privacy & Security Policy Page.

Acceptance

The receipt of an order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. The Toy King, Ltd. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.

Pricing

Regular price refers to The Toy King, Ltd. regular price and may or may not be the same as the manufacturer's suggested retail price.

Privacy Policy

For our complete Privacy Policy, please visit our Privacy Policy page